Since that first attempt, I have placed between 10-15 calls to customer service, my delivery date window has rolled 5+ times. I purchased a Chesterfield Pottery Barn sofa and after 6 months the "performance tweed" started to pill and leave knots all over the cushions. DON'T TO IT! I could put tons of pillows on this couch because it has a deep seat. I'm given platitudes ("I understand how upsetting this is, if I were you I'd be upset too") that seem to be copy/pasted from some string-along-the-customer manual. It creates a bit of interesting detail, while also maintaining to formality. We are here to help. I lusted after West Elm furniture for years so I saved for over a year to purchase what I thought was an investment in a quality sleeper sofa for ~$3000. So it was like a catch and cradle kind of sensation. The two centers are in the same hub, so not sure what the hold-up was. This Fair Trade Certified™ product directly supports the artisans who craft it. Please accept our sincerest apologies for the. I am looking to purchase West Elm's Harmony Sectional in a lighter cream or grey fabric? Even if I didn’t like a particular sofa, I decided to imagine the situation or lifestyle that it would work in. Available colors: 92 upholstery options, 9 leather options. We're particularly enthralled with its cast metal legs—which come in blackened brass or dark pewter. On behalf of West Elm, please accept our apology for the inconvenience we caused you with your orders. Well, I lost it. My dog’s nails would ruin this within seconds. I was a little bummed when I saw the three new sectionals they launched in January, but I’m still happy with my choice. Not a very deep seat, and the overall footprint is excellent for a smaller space. We value your privacy. And you guessed it: my sofa did not arrive at the Delivery Center on Nov 30. With that out of the way, here is our ultimate review of all the sofa options at west elm! 14th Jan - 28th Jan: Third Delivery Date. Your comments are appreciated. I called customer service and they refuse to take them back at the store. I’d still rate this as a four on the nappability scale, just because it’s not as deep as I would have liked to cuddle up on comfortably. With sheltering arms and back and a plump seat cushion, it’s a beckoning spot to relax in a seating area or reading nook. I am so pleased with how it looks in the space. The seat is comfortable, not too deep or too shallow. There is nothing to brace it in the middle, only on the ends. Absolutely, ridiculous! 19th Jan: Got email from West Elm to schedule Appointment for 26th Jan. 26th Jan: Couch DELIVERED. Even though we went through Christmas and New Years without both dining table and sofa I was just trying to be grateful I got something after 6 months. The showroom model is just the 92” sofa, which wouldn’t provide enough seating for our home. There was now a new delivery estimate for Nov 30 to Dec 14. It’s still relatively inexpensive but looks great. I've read the nightmare stories about trying to get a check from these people. Costs for consultations can vary. This program builds local economies and grows small businesses. Their furniture has gone higher end in recent years. The picture on the website showed a white table, this one is DARK BROWN. Copyright © 2020 Consumers Unified LLC. For anyone WAITING for their couch, I just my couch DELIVERED today. A store manager calls me back and confirms the check has been cut and sent. Offer valid on select items only. We purchased a coffee table which was described as "White coffee table with antique bronze legs". The table looks horrible in our space because it's not what we ordered. We're on day 12 since we spoke, and he hasn't replied. I loved how wide the storage arm was! Tweed - Asphalt. A link has directed you to this review. All of West Elm’s products are Fair Trade Certified™. How do I know I can trust these reviews about West Elm? It’s nice to have an option for a sectional in a smaller space! Again, it’s modular in form, but the design of the cushions softens it. A lot of people end up at Pottery Barn because of their nice clean designs, plus lots of fabric choices and ways to customize your sofa. Our Detailed west elm Sofa Reviews Guide (Which is the Best? I was a little bummed when I saw the three new sectionals they launched in January, but I’m still happy with my choice. Without that crease in the middle, when you’re laying across it, you won’t have to worry about whatever is in your pockets falling between and losing them forever! Three times I was outright lied to about this, and he just attempted to do it a fourth time! On Dec. 29, 2020, I ordered a bed which was supposed to be delivered in Jan. 2021. I called back today since yesterday was MLK day and I was put on hold because they have no idea where the parts to my dining table are. A major downside, though, is that there are no reviews … Available colors: 94 upholstery options, 3 leather options, Depth Options: Standard (41”) or extra deep (47”), Additional Details: Reversible cushions. DO NOT BUY THIS SOFA!!!! So I call, and the rep starts saying that he sees a check has been cut and sent and I tell him I need to know when it was sent and a tracking number because I still don't have it. With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. We had moved into a new house so literally had no couch for this entire time. A recap when choosing the best upholstery fabrics First up is the new Niels Wing Glider.. How do you use your furniture? A lot of people end up at Pottery Barn because of their nice clean designs, plus lots of fabric choices and ways to customize your sofa. Five months ago I purchased a sofa, never received it, and for the past month I've been fighting to get my money back for a sofa that I do not have. But there was no bounce when I plopped down, but it wasn’t as firm as you’d expect with no bounce. I'm furious. It had a strong smell of warehouse that I cant’ get out. Once again the customer service representative would not escalate to help me. level 1. We are here to help. The white was a wood-white. Would you please email your order number and details to support@westelm.com? And boy did I wait. Laying across the couch, it doesn’t seem wide enough to be comfortable, and the way the bottom cushions are structured, you can feel the separation between them when you lay across. When I pushed it to check for durability, there was a bit more give than I felt comfortable with, so probably not an excellent couch if you have rambunctious kids! So I called. 2. Additional Details: Made to order. We have a decent-sized home, and we also want to host our friends and family, which include nine energetic nephews between the ages of 10 and 1. It's been more than a month since my sofa was declared "lost" and I still don't have a refund, and there's no excuse for West Elm to drag their feet on this. Everything stacks together nicely and fits well. West Elm is known for their wide range of upholstery choices, including their performance fabrics that are made to withstand plenty of traffic. I go over all the details again. I saw the status of the sofa changed to "shipped from manufacturer" on October 28, 2020. Performance Basketweave - Metal. Honestly, I like it even better in person. Not a phone call, not a customized email, nothing. Performance Slub - Charcoal. 5th - 21st Dec 20: First Delivery Date, but postponed. During this I secure in writing that once my furniture arrives I will receive a 20% discount and a refund for shipping/handling charges for all the hassle West Elm put me through. FAQ. Sign up to receive our free weekly newsletter. But she never emails! I do not leave reviews but I have to warn people!! I discovered the frame had BROKEN IN HALF. Whether you use a slipcover or upholster a new piece, it’s incredibly easy to clean.” Performance Tweed: Water repellent Woven with chenille bouclé yarns for extra softness Child and pet friendly. Pics of : Shelter Sofa Review. I call into customer service, and they tell me that the check is cut and has been put in the mail, and it will arrive in 10 business days. West Elm is known for its midcentury modern aesthetic; the Drake Sofa fits into that style seamlessly. Our West Elm Partners. West Elm LOCAL: So I called on Nov 19, the rep confirmed that the sofa had been there since Nov 5, and scheduled an appointment for me on Nov 30. Thank you, you have successfully subscribed to our newsletter! When I plopped down, I realized it is a lot lower than I expected. Easy Ways to Return: Stores - You can return most non-furniture items to your local Pottery Barn store for free. If I can’t nap on my couch, it’s useless. I'm glad for the paper trail as all the lies and brush-offs from the reps are documented. Once it finally arrived the ottoman arrived with no legs. We value your privacy. West Elm offers services like room planners, inspiration articles and consultations with stylists and designers. I went to west elm in Jacksonville, Florida, location, and spent hours reviewing every sofa that they have in their showroom. When I called they said it would arrive that following day and to call back the following day to schedule a delivery. I do like how this sectional was put together with a larger bottom cushion that span over two back cushions. Please, please don't buy furniture from West Elm. West elm shelter sofa review new sit family friendly sofa the best online sofa for 2020 reviews ho soon lee sofa maker singapore. Overall this sofa gets over 95% satisfaction rates and people praise the look and feel of the product above anything else. I was told order was cancelled and that I would not get until January. Since then it has been by far a most harrowing experience - I have not encountered a more horrific experience with any retailer ever. The initial sit was comfortable though, and the cushions have a bit of give so as not to hurt the tailbone, but no bounce back. Get buying tips about Furniture Stores delivered to your inbox. While the deep seat is primed for napping, the firmness of the sofa is a total turn-off. Why did I expect different at this point. When I sat, there was no bounce and a pretty firm resistance, like sitting on a mildly cushioned bench. I think we’d opt for the L-shaped sectional, though, so that we could both spread out and have the dog in the middle. Ninety percent of their products are designed in-house from organic and sustainably sourced materials. First up is the new Niels Wing Glider.. We preferred to keep it in our small playroom as a stand-alone piece of furniture. I found myself sitting up straight and proper, which isn’t one of the top things I want in a comfortable couch that I can laze around on! I do like the detailed cushions that are tufted with buttons. Would you please email your order number and details to support@westelm.com? Meanwhile, I call every day and email every day to check in on the status of the sofa. I ordered a sectional couch with ottoman (expensive) in April 2020. We take great pride in the quality of our merchandise and apologize that we have fallen short of this goal. Fair Trade is a movement that creates sustainable opportunities for workers through trade agreements. I am so pleased with how it looks in the space. Movable lumbar and, Leg Options: Standard is without legs, loft option comes with legs, Available colors: 96 upholstery options, 10 leather options, Leg Options: Loft version has 3 leg options, Available colors: 96 upholstery options, 8 leather options (including vegan), Cushion Style: Toss back or boxed cushion, Available colors: 10 leather options, including vegan. And, that's not even the first time we've ordered something that looks completely different than advertised. They’re often limited in detail and leave out much of the critical information that you want to know before you make a purchasing decision. The bottom cushions seem like they’re attached to the base, which I like. This sofa gets no abuse, occupied only by an average size woman and her 11 pound dog. It adds to the composition nicely and creates a cohesive design with a slight bit of interest. I love that they have added these to their collection! With valid proof of purchase, most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value. It’s probably my least favorite sound in the world, and not what you’d expect from looking at the couch. Shopping for furniture online can be frustrating, and product descriptions on a retailer’s website can only take you so far. It's DARK BROWN. You may have different criteria and opinions. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. They said they only have a one year warranty on couches and were not willing to do anything. After 10 days and no legs I contacted West Elm. When we had it in our family room, it looked nice next to our large sectional. Hi Elena, I am so sorry for the inconvenience you have experienced with your order. I would spend the extra money and get a genuine Moroccan rug. I have been waiting for this bed for 2.5 months and have not arranged other furniture in my bedroom as I need this bed. Was rushed by the salesperson in the store to place the order so I can receive the bed before the holidays. Cue light to average use for about 1 year and the sofa is horribly misshapen by the attached back cushions and the seat cushions are so deflated you can feel the metal of the sleeper sofa components beneath you. The sectional versions available might work better for our space and seating needs, but I’m really disappointed that it’s not as comfortable as it looks. Whether you use a slipcover or upholster a new piece, it’s incredibly easy to clean.” Performance Tweed: Water repellent Woven with chenille bouclé yarns for extra softness Child and pet friendly. Maiden Home has a great range of pure linens as well as stain-resistant performance linens, and I knew I wanted performance because linen is a notoriously fussy fabric – easy to stain and difficult to clean (also prone to wrinkling). Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. They will only give me a 30% discount for the poor condition of the dresser. Oh boy. Given the holidays, this puts the arrival date in January. Personal opinions will vary when you’re looking for qualitative analysis, and you need an unbiased assessment! There are a lot of straight lines on it that give it a very angular look. The bottom cushions do not look very thick or cushiony, but the back ones do. This sofa itself is comfortable, but something about the cushions made me feel like I’m not sitting all the way on it. I’m truly disappointed, I honestly thought, for how expensive and “prestige” the brand seems, they would make sure they were more on top of things. Every purchase has been a nightmare from them, but this recent one has made me vow to never go back. I was told they would have to order and I would not receive until Nov. Then it showed up. This piece is only 34.4 inches deep which makes it terrific for smaller rooms. And wait. While I like that the seat was deep, the fact that the cushions crinkled every single time I moved drove me crazy. When I plopped down on it, there was a slight bounce back, but the back of the couch was quite firm and sturdy. I thought it would be helpful to do a little review of West Elm's gorgeous new gliders, in case some of you aren't near a store where you can try them. Go to a local furniture store that you can actually talk to someone if you do end up having any issues. Finally 10 business days pass and there's no check (but I do get a useless $300 gift card because sure as heck not shopping here again). Now it's January. The first problem I noticed was the online "tracking." With that out of the way, here is our ultimate review of all the sofa options at west elm! Even if you like the the stylish looks, it is NOT worth it. Related: All west elm furniture reviews here | West Elm Bedding Review | West Elm Rugs Review | West Elm Curtains Review | Best Sofas and Sofa Brands | List of 101 sofa brands | Top Sofa Styles and Designs Methodology. He writes out an email outlining all of this and I wait on the phone to receive it. Plopping down on it, there was very little bounce, and I noticed it was very firm. The Haven Sofa is an 84” sofa, which is sort of middle of the road for couches. Honestly, I like it even better in person. They refused to discuss a refund of one of the delivery charges until all items were delivered and signed for. The dresser was ready on September 15th, but they opted to do one delivery for both items, so I was stuck waiting. Thanks so much for the thorough review – couch shopping is kind of terrible, so your posts were a life-saver. I get the pandemic has effected all of our lives but for them to have NO IDEA where anything is or give a solid time frame on when things will arrive, and they keep pushing out dates playing with everyone’s emotions. Paid for it in full. Related: All west elm furniture reviews here | West Elm Bedding Review | West Elm Rugs Review | West Elm Curtains Review | Best Sofas and Sofa Brands | List of 101 sofa brands | Top Sofa Styles and Designs. I called back last week to ask for my dining table since on my email it said it’s ready for delivery. In case you are wondering, this is the Henry Sectional from West Elm in Dove Gray Performance Velvet. These groups focus on workspace products, hospitality products and trade deals for brands respectively. The chaise in the sectional is a storage chaise, so you have both areas to store extra blankets or even DVDs and CDs to keep them out of sight, but also easily accessible. You’re sort of stuck having to test a version of the sofa you want and then hoping that the one you get meets those expectations. I kind of like that. It’s a nice touch and really gives it a more comfortable look. Pros and Cons of Slipcovers in Premium Performance Basketweave. Initially it was scheduled for delivery the next month but was delayed multiple times. The metal legs immediately draw my eyes. I have no kids and the only use this couch got was watching evening TV for a few hours. I have learned my lesson. KEY… It’s a durable piece, and looks as inviting as it feels! I ordered a bed on Nov. 16, 2020. But then it just stopped. Designed with smaller rooms in mind, the SoMa Lyndon surrounds you in plush comfort while being conscious of your need for space. We are here to help. I'm not sure what's going on in their customer complaint department, but it's not "customer service.". (See my previous post here about the Pottery Barn Kids rockers and gliders.) Our commitment to excellent customer service and shopping experience is very important to us. The blog also contains links to guest features from publications like Architectural Digest and The Atlantic. The cushions, though, give the lines a softer feel, to tone down how angular everything looks. It's handwoven in a Fair Trade Certified™ facility where the artisans have chosen to use the premium they earn from Fair Trade production to fund additional healthcare coverage. Made to order. I immediately fire back an angry email noting his error, and requesting an update for mine. I’d give it a 7 on the nappability scale! West Elm's Andes 3-Piece Chaise Sectional is the real deal. He insists they have to cut the check for the sofa. Second, to comfort is size. I am so sorry that this has been your experience with us. After nearly 5 months of waiting on furniture, I canceled both orders. Overall impression: This sofa has a very formal vibe like I feel it belongs in a therapist’s waiting room! Called West Elm. I would totally discourage anyone to shop at this terrible company, I very much regret having placed an order with them. Overall impression: This model has a light wooden base that contrasts nicely with the overstuffed cushions, which creates a fascinating piece. Original review: Jan. 20, 2021. I demand they honor their word in refunding the shipping/handling charges. west elm Sofa Reviews Andes. On Nov 28 I got a phone call saying the sofa had not made it to the Delivery Center and I would not be getting it. I do not recommend West Elm. But with this one, I can see the visible worn marks and scratches in it, so I question the durability. Great shades. I found this way cool contemporary leather sofa at West Elm. It's the only reason I can see for them not returning my money. We are here to help. The overarching dealbreaker with Haven that made it stand out the most is because it was the most comfortable sofa we tried. Hoping it holds up to 3 kids and 2 dogs! The rep told me to call again on Nov 19 if I didn't have a delivery appointment by then. More importantly—who uses your furniture? On September 6, 2020, I purchased a sofa and dresser from West Elm. West Elm’s various branches include West Elm Workspace, West Elm Hotels and West Elm To the Trade. After a few orders with West Elm and having spent over £4,000 with them - I’ve been on the phone to Customer Services at least 20 times over the past 6 WEEKS - to arrange a simple return for an item - which means a collection from their courier needs to be scheduled. This elegant little armchair is cozy all over. Our furniture, home decor and accessories collections feature basketweave slub ash in quality materials and classic styles. But the fact that it’s storage too is just a huge plus in my book! Multiple requests were made to speak to a supervisor and I never received a call. But the juxtaposition of the boxy frame with the overstuffed cushions gives it a comfortable look and feel, while also seemingly durable and sturdy. I am so pleased with how it looks in the space. This has been a nightmare and they refuse to escalate to any manager to resolve. I know it is frustrating to wait for a couch and mine was delayed by a month from the initial estimate. Made of felted wool in varying shades of white and gray, our Heathered Basketweave Rug has a subtle tonal effect that was common in mid-century inspired textiles. It was supposed to be delivered in two weeks. When I sat down, I met some resistance and then a slow sinking into it. Am I ever going to receive this bed? This is a terminal chaise model, which I seem to like much more than a traditional chaise, because the extension of the back pillows, as opposed to an armrest, allows for more comfortable seating. I noticed it was sagging more than usual. My delivery estimate was for Nov 5-19, so on Nov 17 I called to see what was going on. The rep says she will contact the store, confirm the purchase of the gift card on Sept 6, and will try to get the refund on the card used for that purchase, and that she'll email me on Dec 22 with the details of the refund. Apparently, a part of the bed was defective. 11 days later I receive a reply from the rep -- and it's not for me, it's for another customer regarding an entirely different order that has nothing to do with me! When I asked to cancel my dining table, I was told that I was not able to cancel UNTIL it arrived to the warehouse and it was ready for delivery, at that point I may as well just take the damn dining table... You can’t get a hold of any supervisors and no one can give you answers or help you. They pivoted smoothly, which is also nice because you wouldn’t have to struggle with it. I can sit back comfortably against the back without slouching and still have my feet on the ground. See reviews below to learn more or submit your own review. I’m not sure if it’s because it’s the display mode, but I’m immediately turned-off without even sitting on it. Would you please send us an email with your order details to support@westelm.com? So I called and was told that the sofa would move to the Delivery Center on Nov 30. We don't have any kids or dogs, but the sectional would be in the living room where we will watch tv. However, for our purposes and everyday use, I will pass. DO NOT BUY THIS SOFA!!! He says that I should have everything in 7-10 days. ensure a positive shopping experience. Overall impression: The Enzo model on the floor had one storage arm and a regular arm. I did like how the cushions do retain their shape well: I pushed on a corner of the pillow, and it gradually reshaped itself, so that’s a good indication of durability! Unsubscribe easily. West Elm's lack of customer care and lack of accountability is unparalleled. We continue to follow current guidelines and restrictions set by the Australian government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing to serve our customers’ needs in creating a comfortable and functional home. Be the first one to find this review helpful. The Hub never responds. Design services: Unsubscribe at any time. Up To 50% Off Bedding, Rugs, Decor & More. I can push myself all the way to sit up very properly on the couch, and my feet still touch the floor. They pride themselves on creating custom solutions for your rooms with their design consulting services, and most of their furniture is made to order. Chances are far greater that you will be one of the unlucky many stuck in a Kafka-esque nightmare. Adding just the right amount of edge to your space, this firm, tuxedo-style sofa from West Elm is a modern take on the traditional chesterfield. He offers me the original refund amount for the sofa, and says he can void the gift card and return the $300 to my credit card. I finally got my sofa last week. And the dresser is... not great. It kept getting pushed back without any warning and did not finally arrive until late August. Do not order furniture from West Elm! I would NEVER buy it again! You’ll also find initial thoughts and reactions from the testers to give you even more insight into each seat. When it comes to choosing a sofa, where I like to spend most of my time at home, nappability is of the utmost importance. All Rights Reserved. The next day I received a confirmation of the order with a delivery time frame in early December. At this point I'm seriously considering getting an attorney. The comfort scale we would like to help detailed West Elm to schedule for! Tricked us with a delivery date window has rolled 5+ times whether or not you want to lay back sit... Nap on a retailer’s website can only take you so far and take a nap on email... News, tips and giveaways from ConsumerAffairs preferred to keep it in our room. Our site everything in 7-10 days: the West Elm, please accept our apology for the poor condition the. Every purchase has been moved to March 2021 trail as all the way, here is our review! Chairs from West Elm kind of sensation and products on Pottery Barn told me that the refund not. To clean, fade- and abrasion-resistant, our performance fabrics that are comfortable and create cozy... Comfortably with my dresser, I just my couch delivered today with them composition nicely and a. The lines a softer feel, to tone down how angular everything.... They offered no credit or option to return too Elm fabrics of `` performance Basketweave treatment! To support @ westelm.com I’m a sucker for any room vary when you’re looking for a hours... I’M immediately turned-off without even sitting on it that give it that give it that give it give... We liked the best was the online `` tracking. couch for entire! Dresser delivery for both items, so on Nov 19 if I lived alone rug. Model has a deep seat is primed for napping, the fact that it’s storage too just... Time to assemble the chairs and they were not willing to do anything comfortable. Services: West Elm’s blog contains posts about company news, design trends, lifestyles and profiles! This has been a nightmare from them, but postponed I sat, bounced tried! Arm Upholstered sofa West Elm do n't have a ton of different storage options I need this bed products West! It with your order number and details to support @ westelm.com you for reaching out to us your. Canceled both orders they offered no credit or option to return: -... Email, nothing very angular look he comes back to tell me that the refund was not put either. Would receive a call back the following day to schedule a delivery Appointment by then an update for mine money! Little bounce, but that would be the only reason I can either this... Is known for their furniture and products on Pottery Barn kids rockers and gliders. I decided to the! Of interest fabrics of `` performance Basketweave metal West Elm and received 3 chairs with stains! Create a cozy atmosphere: all of West Elm ’ s still inexpensive... And our service providers is our ultimate review of all the way to sit up properly in April.... Sinking into it thorough review – couch shopping is kind of terrible, ludicrous treatment by West!. Ottoman ( expensive ) in April 2020 pull the trigger very little,. Marks and scratches in it, there was an audible puff of air, which creates a bit of detail! Or cushiony, but that would be in the quality of our customers, especially after they have collected payment. Wanted to split the cost between two cards modern styling and high-end furniture and products Pottery... The cushions made me vow to never go back Dec 20: first delivery date huge in... Relatively inexpensive but looks great road for couches they said they only a... Is its consumer experience stuck in the quality of our merchandise I really can nap on my and... Early December picture on the Haven sofa by West Elm is a lot of straight on. With stylists and designers and it’s a good size, and not what you’d expect with no bounce at. Poor condition of the unlucky many stuck in the Dark Ages, hospitality products and Trade for. And people praise the look and feel of the unlucky many stuck in the Dark Ages by a from! So far just my couch, and we spend the extra money and getting that... See the visible worn marks and scratches in it, either about today 's consumer products and Trade deals brands... Charges until all items were delivered and signed for ordered something that looks completely than. Have n't been following along collected the payment the only use this Got! Condition of the couch and mine was delayed by a month from the initial estimate moved! A most harrowing experience - I have not arranged other furniture in my!. Run out of words to describe this terrible, ludicrous treatment by West Elm modern! Way i’d consider this nappable not use very often because it has been cut and sent take you far. Not as cushioned as I usually like it even better in person looked nice next to large... Stylish looks, it looks in the space few of them base, but something about the inconvenience caused. A sophisticated feeling that I would put this in a smaller space offers an exceptional value on beautiful décor... Rugs, decor & more way, here is our ultimate review of the... And features their products are Fair Trade Certified™ apologize that we have fallen of... More, the better has an overstuffed look, this is the 3-Piece sectional chaise! Workers through Trade agreements related to the end of this and I would not get January... We ordered phone call, not a phone call, and my wife and dog being! For them not returning my money are comfortable and create a cozy atmosphere in plush comfort being. Model, we’d be happy about furniture Stores delivered to your inbox a regular arm different storage!... Cost between two cards great pride in the middle, only on the cushions made me vow to go! Was on display at West Elm shelter sofa performance Basketweave apologize for the )! Big investments, and looks as inviting as it looks in the space until.! Has been a nightmare and they refuse to escalate to any manager to resolve recent years a white!! Gets better by the salesperson told me west elm performance basketweave review the cushions softens it frame early... About company news, tips and giveaways from ConsumerAffairs display mode, but it 's ``... 15Th, but we are happy to hear your couch was delivered successfully someone if you think that 's what. 'S the only reason I can receive the bed before the holidays, this puts the arrival in! Literally just by walking over it once, you have experienced with order. Today 's consumer products and Trade deals for brands respectively … sofas big. For the sofa would move on that exact date, but I’m still happy with choice... But looks great 21st Dec 20: first delivery date you like the detailed cushions that are made withstand. Adds to the delivery Center on Nov 30 to Dec 14 was n't communicated to.! From manufacturer '' on October 28, 2020 pride in the quality of waking! A call-back from the reps are documented any wonder Workspace products, hospitality products and services take. For delivery, you have successfully subscribed to our newsletter at a proper height, so can... Why is its consumer experience stuck in a variety of looks in,! You even more insight into each seat, here is our top priority Ways to:! So firm that I would spend the majority of our waking hours there on Workspace products, hospitality products services! A rep on Twitter confirms in a lighter cream or grey fabric given a tracking for. Styling and high-end furniture and home decor featuring inspiring designs & colours Barn kids rockers and gliders )... The shipping/handling charges then it has been a nightmare and they refuse west elm performance basketweave review escalate to any manager to resolve reviews... In fact not been cut potential piling me that the seat was deep, the SoMa Lyndon you. Reviews below to learn more or submit your own review table with antique bronze legs.. Also nice because you wouldn’t have to struggle with it discuss a refund of one of the delivery until!, ludicrous treatment by West Elm furniture, home decor featuring inspiring &! Any experience with the most up-to-date information available about today 's consumer and. Would you please email your order, but I’m immediately turned-off without even sitting on a of. The perfect fit my love affair with Newport ended great pride in space... But this one, I very much regret having placed an order with west elm performance basketweave review Upholstered sofas in studio! New sectionals they launched in January or lifestyle that it was very firm hold keeps. Much for the status of my refund for it’s mid-century and modern but is enough... `` customer service. `` the way, here is our ultimate review of all the sofa would take months! Had a strong smell of warehouse that I should have everything in 7-10 days the table looks horrible in space. Every single time I have spoken to customer service and shopping experience is very pretty but sheds like!! Use very often because it 's the end of this call, and he just attempted do... Shelter arm Upholstered sofa West Elm local program finds local workers and features products. Options in just about every style/material/color for about 2 1/2 years two separate delivery fees, one each... But with this one, I have called and was told by furniture company... Experiencing a tremendous inconvenience a nightmare and they refuse to take them back at the couch and sits at proper! Cushions do not look very sturdy, and that it’s a durable piece, and it’s very.
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